- First Impressions
- Meeting Someone New
- Handshakes and Introductions
- The Art of Conversation
- Listening Skills
- Telephone Conversations
- Table Manners at Home & in Public
- Place Settings
- Dining Out, Dining Mistakes
- Body Talk, and Disgusting Habits!
- Coping with Difficult Foods
- Backpack Attacks
- Doorway Decorum
- Public Spaces: Malls, Elevators, Events & Transit
- Home Improvement – Family Life & Strife
- Body Language Around the World
- Cross Cultural Communication
- How to be Assertive But Not Aggressive
- Cultivating a Great First impression
- Sending the Right Signals: Body Language
- Handshakes
- Preparing a Personal Soundbite
- Building Relationships with Small Talk
- Making a Connection
- Mingling at Receptions
- Effective e-mails
- At the End of an Interview
- Dress for Success
Etiquette Workshops for Businesses
First Impressions 90 min
No moment is unimportant.
Every day, every person you meet sizes you up within the first few seconds.
They form impressions about who you are, what you think and how you are likely to act. Once those impressions are set in their minds, they are difficult to change.
We want others to feel good when they meet you the first time – and when they meet you again and again.
- Dressing for the occasion
- Components of a good handshake, eye contact and smiling
- Introducing yourself and introducing other people
- Forgetting someone’s name
- Introduction to body language and gestures
- How to appear open, relaxed and friendly
- How to start a conversation
- Taboo subjects and nosy questions
- Listening and interrupting
The Main Course 2 hours
More than half of all business deals are finalized over a meal. But – Your professional polish is on display. What you order, how you eat and what you discuss demonstrate your courtesy, poise and respect for others.
Never assume people won’t notice or will tolerate poor manners.
Good manners or bad manners – both will make you memorable.
We want you to be memorable to your clients – but for the right reasons…
Dining together strengthens relationships.
- Business entertaining: seating, ordering, paying the bill, tipping, toasting
- Behaviour at the table
- Embarrassing dining situations
- Place settings
- American and European styles of dining
- Course by course
Cocktail Party Etiquette 2 hours
Eat, drink and be wary…
Cocktail parties can be dangerous. They are an occasion where first impression matter the most – on several levels: you talk, eat, drink, connect, disconnect and reconnect. How are you going to present yourself to others? Make small talk?
You need to have a strategy.
- Dressing for the occasion
- How to appear open, relaxed and friendly: body language, eye contact and smiling
- Components of a good handshake
- Introducing yourself and other people
- Forgetting someone’s name
- How to start and end a conversation
- Dealing with common conversational faux pas
- Taboo subjects and nosy questions
- Listening, interrupting, monopolizing
- Name tags and business cards
- Juggling food and drink
Workplace Etiquette 90 minutes
Vitally important for creating a harmonious work environment and for representing your company in the best manner possible.
When you are professional, you have 2 goals: to come across as intelligent, competent and confident; to show that you care about the person and the concerns of their job.
You interact with colleagues, managers, suppliers and clients everyday. The truth is that all of these people care how they are treated as individuals more than anything else.
- Meetings
- Gracious greetings / Punctuality / Fatal flaws / Dynamics
- Electronic Etiquette
- Placing and answering business calls
- Instruments of torture: voice mail, call waiting, cell phones, speaker phones, caller ID. Phone faux pas
- Pitfalls of e-mails
- Office Finesse
- Acknowledging others / Dealing with problems respectfully
- Respecting other people’s time, shared space and property
- Listening carefully and selectively