- First Impressions
- Meeting Someone New
- Handshakes and Introductions
- The Art of Conversation
- Listening Skills
- Telephone Conversations
- Table Manners at Home & in Public
- Place Settings
- Dining Out, Dining Mistakes
- Body Talk, and Disgusting Habits!
- Coping with Difficult Foods
- Backpack Attacks
- Doorway Decorum
- Public Spaces: Malls, Elevators, Events & Transit
- Home Improvement – Family Life & Strife
- Body Language Around the World
- Cross Cultural Communication
- How to be Assertive But Not Aggressive
- Cultivating a Great First impression
- Sending the Right Signals: Body Language
- Handshakes
- Preparing a Personal Soundbite
- Building Relationships with Small Talk
- Making a Connection
- Mingling at Receptions
- Effective e-mails
- At the End of an Interview
- Dress for Success
Business Etiquette Quiz: The Etiquette Advantage
1. You run into a client you’ve met before and it’s obvious he’s forgotten your name, you should:
a. Ask him if he remembers who you are
b. Say nothing at all to avoid embarrassment
c. Say your name once you’ve said hello
2. You are wedged in a corner behind a table in a restaurant and a client comes over to say hello. Do you:
a. Remain seated
b. Rise half way
c. Shake hands while remaining seated
3. A client is talking to you at a reception and you must greet someone who has just arrived. Do you:
a. Excuse yourself and leave
b. Beckon to the new arrival to join you.
c. Introduce the client to someone else before you leave to greet the new arrival.
4. You have been asked to a meeting. You may remove your jacket:
a. As soon as you are seated.
b. Only if your host does
c. Only in a medical emergency
5. A business associate shows up unexpectedly while you are dining out with a client. Do you:
a. Invite her to dine with you
b. Suggest that you catch up with her later
c. Offer her a drink while you finish your meal
6. If your host at a business lunch is not having a cocktail, you should also abstain.
True
False
7. Your client is late for lunch. Can you order a drink while you wait?
Yes
No
8. Your client is late for lunch at a restaurant, you should wait for her:
a. In the lobby or foyer
b. At your table
c. In the bar
9. You are dining with a client and discover a dead fly in the mashed potatoes.
a. Don’t eat the potatoes
b. Remove the fly and eat the potatoes
c. Warn everyone at the table to look for flies
10. At a restaurant, you start to eat a piece of fat by mistake. Do you:
a. Spit it in your napkin
b. Use your fingers to put it on your bread plate
c. Spit it onto your fork and hide it on your plate
