- First Impressions
- Meeting Someone New
- Handshakes and Introductions
- The Art of Conversation
- Listening Skills
- Telephone Conversations
- Table Manners at Home & in Public
- Place Settings
- Dining Out, Dining Mistakes
- Body Talk, and Disgusting Habits!
- Coping with Difficult Foods
- Backpack Attacks
- Doorway Decorum
- Public Spaces: Malls, Elevators, Events & Transit
- Home Improvement – Family Life & Strife
- Body Language Around the World
- Cross Cultural Communication
- How to be Assertive But Not Aggressive
- Cultivating a Great First impression
- Sending the Right Signals: Body Language
- Handshakes
- Preparing a Personal Soundbite
- Building Relationships with Small Talk
- Making a Connection
- Mingling at Receptions
- Effective e-mails
- At the End of an Interview
- Dress for Success
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Favourite Etiquette Quotes
“Etiquette means behaving yourself a little better
than is absolutely essential. ”
- Will Cuppy
“Manners are a sensitive awareness of the feelings of others.
If you have that awareness, you have good manners,
no matter what fork you use.”
- Emily Post
“Good manners will open doors that the best education cannot.”
- Clarence Thomas
“The world was my oyster but I used the wrong fork.”
- Oscar Wilde
“Don’t reserve your best behavior for special occasions.
You can’t have two sets of manners, two social codes
- one for those you admire and want to impress,
another for those whom you consider unimportant.
You must be the same to all people.” – Lillian Eichler Watson
“Charm is the ability to make someone else think both of you are wonderful.”
- Caskie Stinnet
“The mark of a good conversationalist? Pay attention to what people say!”
- Larry King
“We don’t bother much about dress and manners in England,
because as a nation we don’t dress well and we’ve no manners.”
- George Bernard Shaw
“The best index to a person’s character is how a person treats people
who can’t do them any good or can’t fight back.”
- reputedly said by Abigail Van Buren
